Senior Technical Solutions Engineer

Posted on 12/04/2024

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New Malden, England

Not Specified

Permanent

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Senior Technical Solutions Engineer

Role Overview

Join Our Vibrant & Growing Engineering Team

Want to join an international and growing development team that has the highest standards of technical and product design expertise, coupled with a focus on developing staff, recognising and celebrating success and a great working environment?

The Sperry Marine Engineering Team based in New Malden in the UK and Hamburg in Germany, have responsibility for the development and maintenance of Sperry Marine’s wide product portfolio, and ambitious development roadmap.

We are a truly multidisciplinary team, with engineers from electronics, software, mechanical, system engineering and system test backgrounds all working in integrated teams to develop best in class products and solutions.

Our ambitious product roadmap means we are actively growing our teams both in Germany and the UK. Sperry Marine’s strong growth and future roadmap plans mean the chance to work in a vibrant, positive and forward looking Engineering Team.

We are currently have a great opportunity for a skilled Senior Technical Solutions Engineer to join us.

Acting as the central point of contact within Engineering for our teams’ support for possible Engineering-related issues arising from customers in the field, production or quality-related issues, that need potential Engineering root cause investigation and solution development.

A key aspect of the role will be to liaise, work closely and operate in partnership with many stakeholders and will involve a mix of :

Data collection
Lab-based issue triage and fault reproduction
System-wide and cross disciplined technical investigation and solution generation
Reporting, documentation, planning estimation and liaison

Key components of the role workflow will include:

From an initial report of an issue, which could come from many sources (possibly at once) – collect, rationalise and triage all the available data and reports, following Engineering processes.
Assess whether enough work has been done ‘at source’ by either Production Engineering or Field Service to ascertain with a reasonable likelihood that there is an issue Engineering need to address.
Identify if possible the root cause issue(s) when possible, or collect enough data and material to document the problem in order to hand over to the wider team for solution implementation
During triage and investigation, provide regular status updates to the various stakeholders, tailoring the reports and updates depending on the intended audience
If the issue has led to an formal Non Conformance Report, then work to follow the NCR process to document any solutions or root cause analysis performed.
For production related issues where an Engineering change needs to be made to resolve the issue(s), detailed discussions may be required with the Production Engineering team and Supplier Quality in order to flow the changes into production.

Skills & Experience

Proven ability to work on system-wide issues in complex technical environments
Proven investigation and debug skills for complex technical problems
Excellent communication, presentation and explanatory skills (written and verbal)
Good powers of persuasion, negotiation and liaison/reporting skills
Detail- and solution-orientated with a customer-focused mind set
Able to project manage their own work and wider solution delivery
Good IT skills and experience with fault ticketing systems, e.g. Jira and Zendesk
Experience with issue tracking in QA processes for production or software & system test
Self-sufficient when needs to be, team player always
Calm under pressure and able to stay focussed on achieving a solution

What do you get in return?

Sperry Marine offers you a career in an international business with many interesting global projects.

When you join the Company, you’ll also enjoy a range of attractive employee benefits:

Competitive salary with annual reviews.
Option for a compressed working pattern (alternate Fridays off)
Hybrid Working Policy
Up to 8% contributory pension scheme.
Up to 26 days annual leave plus bank holidays
Private Medical Healthcare Cover (dependant on level of role)
Ongoing training and development
A range of other benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Bike Scheme, EV Car Scheme, Annual Leave Purchase Scheme and more.

About Us

With over 100 years of history and expertise in navigation, we have established our self as a major global provider of navigation solutions, including radars, compass systems, steering systems, speed logs, integrated bridge and control systems. We take pride in our commitment to provide 24/7 support to all of our customers.

Our company grows because of our employees' dedication and commitment to achieving our mission, something we always remember. In return for working for us you will have access to a benefits package that provides you with flexibility to balance your professional career with your personal life, health & well-being benefits, discount schemes, pension benefits and investment in your future development.

We are committed to equality and diversity in our workplace. Northrop Grumman Sperry Marine provides equal employment opportunities to all employees and applicants without regard to an individual’s protected status, including race, ethnic origin, colour, nationality, national origin, ancestry, sex/gender, gender identity/expression, gender reassignment, sexual orientation, marriage/civil partnership, pregnancy/maternity, religion or belief, creed, age, disability, genetic information, or any other protected status or characteristic.

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