Role Overview

Due to business demand we are currently growing our team in the London Office. The Service Coordination team is responsible for the end to end handling of all the incoming service requests and provide a 24/7 worldwide support. This is a fast paced and challenging environment because the ships we look after are constantly on the move.

This role will support the Service Coordinators in getting the right part to the right ship, via the closest Service Engineer at the right time. It’s a perfect role for someone who thrives in a busy environment, enjoys working as part of a team.

Key Responsibilities
  • Maintain Service e-mail database
  • Processing service orders to ensure file is accurate and complete with all relevant documents, so it may be passed to invoicing.
  • Provide KPI data
  • Preparation of pro-forma invoices where Payment in Advance is required.
  • Maintaining the Installation Report Drive.
  • Maintaining the European WIP spreadsheet.
  • Ensuring ships equipment list is kept up to date and informing Warranty Department of any changes
  • Keeping records in the ERP system updated
Skills & Experience
  • Excellent administrative skills
  • Experience of working in a fast-paced, busy environment
  • Able to stay calm under pressure
  • Great team player
  • A problem solving attitude
  • Ability to handle different task simultaneously
  • Good knowledge of MS office package
  • Fluent English language written and spoken
  • Time efficient and well organized
About Us
With over 100 years of history and expertise in navigation, we have established ourself as a major global provider of navigation solutions, including radars, compass systems, steering systems, speed logs, integrated bridge and control systems. We take pride in our commitment to provide 24/7support to all of our customers.

Our company grows because of our employees' dedication and commitment to achieving our mission, something we always remember. In return for working for us you will have access to a benefits package that provides you with flexibility to balance your professional career with your personal life, health & well-being benefits, discount schemes, pension benefits and investment in your future development.

We are committed to equality and diversity in our workplace. Northrop Grumman Sperry Marine provides equal employment opportunities to all employees and applicants without regard to an individual’s protected status, including race, ethnic origin, colour, nationality, national origin, ancestry, sex/gender, gender identity/expression, gender reassignment, sexual orientation, marriage/civil partnership, pregnancy/maternity, religion or belief, creed, age, disability, genetic information, or any other protected status or characteristic.